Refund policy

Our standard Return Policy is 30 days returns for both defective and non-defective products, from the date of delivery of the goods. Please note there are exceptions for different product types. See Return Policies for Made to Measure Products, such as Curtains and Roman blinds, Fabrics, Ready Made Products, such as linen bedding and Fabric samples below.

The Standard Return return costs are Customer's responsibility, unless the product is defective. Before sending any goods back, please contact us for authorisation. Refunds are processed in 1-4 working days, most usually the first working day from qualified Return. Depending on your bank you can expect the refunded amount on your account in 2-5 working days. Refunds will be issued to your original payment method. If you paid by card, the refund will go to the same card used for the payment. The return method is by post or courier to our address.

Return Policy: Made to Measure Products, such as Curtains and Roman blinds

All our made to measure and bespoke items are made to your chosen design and specific measurements and they cannot be resold. Therefore it is important that you are sure of your order details before you place an Order with us. Please note that bespoke and made to measure items such as curtains and blinds may not be returned or exchanged. In the unlikely event that they are faulty or incorrect, please contact us within 30 days from receiving the items. Where your order is incorrect or faulty we will always correct the issue as a matter of priority to make sure you will be happy with your curtains or blinds. If we agree to get the items returned to us for inspection and possibly for repairing them, the goods must be returned to us as soon as possible. If your order is shipped back to us for our inspection and no faults can be found of your order we will charge for the shipping for the return and collection from your address – in total 25 GBP. You are required to package the goods adequately (ideally in the original protective wrapping and box or in the best alternative you can arrange) for transport by courier. We will not be responsible for any damage as a result of poor packaging. Our returns policy complies with the Consumer Protection (distance selling) regulation. We will process a refund if your order cannot be completed.

If you are unhappy with your order because you have changed your mind, or don’t like the fabric or style you have chosen, we are unable to offer you a refund. However we may be able to organise for your order to be remade in a different fabric or style for a discounted price. Please contact us for details.

Return Policy: Fabrics

Please contact us within 14 days from receiving the items. For fabric orders of 10 metres or more we accept product returns, but we impose a restocking fee, which is 25% of the fabric's value. This fee will be deducted from the refund given to you. The shipping costs will not be refunded. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length, which means we will make a partial loss on the returned goods. Please note the restocking fee applies also when we have already processed your order by cutting the fabric(s) to be dispatched. Items must be returned in the original condition and in their original packaging. For sale fabrics and fabrics are which are going to be discontinued we do not accept returns. Please note that you must contact us and receive our return authorization before returning. The cost of returning any items is the responsibility of the customer.

Return Policy: Ready Made Products, such as linen bedding

If for any reason you are unhappy with your purchase, a request for a product return can only be made within 30 days of delivery. Please note that you must contact us and receive our return authorization before returning any items. We will provide a full refund for the purchase price of the goods, but not any delivery charges. We do not refund the original postage charge and ship the product free of charge to our address, but if you just want us to exchange the item then you don’t pay any postage for the replacement. The cost of returning any items is the responsibility of the customer. You are required to package the goods adequately or transport by courier. We will not be responsible for any damage as a result of poor packaging. We recommend that you will use courier service for product returns/exchanges which you can buy for example here: www.parcel2go.com.

Items must be returned in their original packaging. No exchange or refund once the original packaging has been opened or damaged unless faulty. Please note if we have done some changes to the ready made products - e.g. altered the measurements for you - in these cases the items are no longer resalable and we do not accept returns for them. Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened e.g. bed linen. Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in original resalable condition. For countries outside UK delivery charge is subsidised - this charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Ada & Ina Ltd.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.

Return Policy: Fabric samples

Fabric samples cannot be returned for a refund.

General policy for damaged, defective or incorrect items

If in the unlikely case that the fabric(s), made to measure curtains or blinds you have ordered are faulty, then a claim can only be made within 30 days after the order has been delivered. Please note that you must contact us and receive our return authorization before returning. Kindly ensure you have a receipt for your return postage/shipping charges as Ada and Ina Fabrics will not be responsible for items lost in the post during return. Please contact Ada & Ina before sending the goods back. Please note that fabric samples are a close representation of the fabric you choose but not as an exact match as there are often slight variations in colour between manufacturing batches. Ada & Ina cannot accept responsibility for any colour and shade variations and will not accept returns on this basis. Roman blinds are made with rods sewn at the back of the fabric panel to create the folds. The stitching lets some light through, most visible with blackout lining, but as this cannot be avoided, this cannot be considered a fault.

Due to variations in atmospheric conditions (temperature, humidity etc.), there may be a possibility of shrinkage or relaxation of curtains or blinds. It is important that the temperature and humidity of the surrounding environment should be controlled in order to prevent this. As such conditions are beyond our control, we are unable to accept any responsibility for the movement of curtains or blinds after delivery. However, we do ensure that adequate hems will have been allowed during the making of your curtains to allow alterations, should this be required. The cost of these alterations remains the responsibility of the customer.